Home Terms & Conditions

Terms Conditions Privacy


In any event your statutory rights are not affected


Address & Contact Information

Eclecticshock jewellery by Louise Pringle, 69 Argyle Place, Polton Hall, Bonnyrigg, Midlothian, Scotland, EH19 2PE.
Tel. 0131 454 0541 or 07967310621

Registered in Scotland   

 


   

Louise Pringle jewellery fully conforms to the UK Consumer Protection and to the regulations regarding the security of credit card data. This website is copyrighted and no part of it (including images, photos,  text, descriptions or intellectual property) may be reproduced without the written permission of a director of Connect 2 Selling Limited. Louise Pringle jewellery presents items as an invitation for sale and reserves the right to refuse sales without giving reason. All prices are displayed in sterling. Louise Pringle jewellery does not accept any liability or responsibility for currency exchange rates applied by credit card companies on the day of transaction or charge date.



Buying from the For Sale Gallery or Accessories Gallery


Making a purchase could not be easier. Just browse our Jewellery Gallery or Accessories Gallery, click on any items in the "For Sale Gallery" that you wish to buy and put them into the shopping cart/basket. If any item on display on the web site has a "Sold" sign showing then it can not be purchased. There are no two pieces of Jewellery or Accessories similar. If the item/s are in the "Sold Gallery" they can not be purchased.





After you have finished your selection, click "Buy Now" and you will be asked for your PayPal account number. If you do not have a PayPal account number you can apply on-line by clicking on "No, I do not have a PayPal account" and you can automatically apply on-line. When your PayPal application is completed you will return to the Buy Now section of our site and continue with your purchase selection/s.




Dispatch Address & Billing Address


You undertake that all details you provide to Louise Pringle jewellery for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card or PayPal account you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.




If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with third parties, to confirm your identity. This assists us to protect you and us from fraudulent transactions.




In summary, we are committed to protecting your privacy. We use the information we collect on the site to make shopping at eclecticshock.net / louisepringle.com / louisepringlejewellery.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.



Credit/Debit Card & PayPal Account Payments:


Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company (PayPal). Only at our discretion and based on your specific instructions will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.



Dispatch and Delivery Time:


We dispatch your order within two days of receipt if we receive your order before our cut off time and if we have the order currently in our stock. Our cut off time is normally 11 AM Monday to Friday. If we do not have your order in stock, our website will advise you when the goods are due in stock. For addresses outside of the UK, please allow a total delivery time of 3-10 business days. A signature is required for the delivery of Recorded Delivery items.





In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed with the dispatch company. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Louise Pringle jewellery shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify Louise Pringle jewellery  in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).




Bank Holidays


As we are based in Scotland, our Bank Holidays can be accessed publicly and we do not work or dispatch on bank holidays.



Manufacturer Warranty


In the event that a product needs to be returned to a manufacturer or designer for service or warranty work, the customer is responsible for all shipping arrangements. Please refer to manufacturer policies regarding the procedure and cost of shipping returns; please contact them for details.
 

Taxes & Duties


 


Privacy Policy


Louise Pringle jewellery does not disclose buyer's information to third parties. Your order details are also stored on a server in which all data files are encrypted. We must keep a record of your order for future queries by you about your order, the prevention and detection of fraud, for events such as a product recall and for inspection by the relevant government taxation bodies. We also send out an occasional news letter in which we inform you about special offers and new products and fashion news and keep you up to date with things at Louise Pringle jewellery.  


Return Policy and Terms


We offer a 30 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 30 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.




You must take care of the goods and return them to us in an unused, as new and re-saleable condition. All seals, parts of and accessories must be intact. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.




You must obtain a Return Merchandise Authorisation (RMA) number from eclectic_shock@yahoo.co.uk before returning any merchandise. You may also telephone us for an RMA number on any of the telephone numbers displayed in this section . Note that we will not accept any merchandise sent without an RMA number. You must pay the correct postage to return the goods to us as we will not collect underpaid items from the Post Office.





All returns must be in original non-damaged condition, including packaging, documentation, certification card, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Louise Pringle jewellery is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer or designer of your product. Upon request we will supply the contact details to you only in the event of returned goods




A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.


Louise Pringle does not accept liability for:

Losses that were not foreseeable to both parties when the contract was made.
Losses that were not caused by any breach on the part of Louisepringlejewellery .
Business losses and/or losses to non consumers.
Goods delivered to Work/Alternative addresses given by the cardholder.




We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to orders@louisepringlejewellery.com .   Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have.

This policy may be modified or changed without notice. For any further questions contact us by telephone on

0131 454 0541 or 07967310621
 

 


Louise Pringle
is a registered business name in Scotland



Consumers visit the National Consumer Council on
www.consumerline.org